Our refund promise
If Ryterr is not right for you, you can ask for a full refund within 14 days of your first payment, as long as you have used it lightly. We keep the condition simple because every post costs us real research and model time.
What can be refunded
- Your first Solo payment, monthly, quarterly or yearly, within 14 days of paying, if you have written no more than 3 posts since that payment.
- A post credit purchase, within 14 days of buying, if you have used no more than 3 of those credits. Credits you used are deducted from the refund at $2 each.
- A post that failed to finish is always refunded automatically, at any time. You do not need to ask.
Renewal payments are not refunded, but you can cancel at any time from the billing page and keep Solo until the end of the period you paid for.
How to ask
Email [email protected] from the address on your account and tell us which payment you want refunded. We reply within 2 business days. Approved refunds go back to the card or account you paid with through Lemon Squeezy, and usually arrive within 5 to 10 business days depending on your bank.
When we refund a post credit purchase, those credits are removed from your balance. If we refund a Solo payment, Solo ends for the period it paid for.
Your legal rights
Lemon Squeezy, our payment provider, is the merchant of record for every purchase, and its buyer terms, shown at checkout, also apply. If you live in the EU, EEA or UK you have a 14 day right to cancel a purchase, which ends once you start using the service after agreeing to immediate access. Nothing in this policy limits rights you have under the law where you live.
Questions
Write to [email protected] and we will help.